Grievance Redressal & Nodal Contact
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules & B2B Dispute Resolution
1. Grievance Redressal Mechanism
MediDeals® (promoted by MediDeals Resources LLP) maintains a dedicated grievance redressal mechanism for registered pharmacies, wholesale distributors, manufacturers, and intellectual property holders regarding KYC verification, trade disputes, escrow settlements, catalog/packshot provenance, or regulatory compliance.
2. Level 1 — Trade & Platform Support
For order tracking, AWB/consignment queries, shortage adjustments, or KYC document review:
Support Desk: MediDeals® B2B Partner Support
Email: support@medideals.co.in
In-App Assistant: 24/7 Maya AI Support & Ticket Escalation
Target Response Time: Within 24 business hours
3. Level 2 — Grievance & Compliance Officer
If a complaint is not resolved at Level 1, or if you wish to submit a statutory notice, trademark/packshot takedown request, or regulatory compliance report:
Entity: MediDeals Resources LLP (in partnership with Selvel Sales Agencies)
Location: Sector 45-C, Chandigarh — 160047, India
Compliance & Grievance Email: support@medideals.co.in (Subject: Formal Grievance / Compliance Notice)
Acknowledgement Timeline: Within 24 hours; resolution within 15 business days as per applicable law.