MediDeals® account deletion

Request deletion by email

1. Email support@medideals.co.in with the subject “MediDeals® account deletion request”.
2. Use your registered email address where possible. Include your MediDeals® user ID or registered phone number and business name so support can identify the account you want deleted.
3. Ask support to confirm account ownership, the data that can be deleted, and any records that must remain before proceeding. If you cannot access your registered email, explain this in your request and ask how to verify ownership safely.

Do not send your password, OTP, payment card details, or identity documents in the initial email. Sending an email does not automatically delete an account. Account ownership must be verified before a deletion request can be acted on.

Request deletion of specific data without closing your account

If you want to request deletion of particular information while keeping your account open, email support@medideals.co.in with the subject “MediDeals® specific data deletion request — keep account open”. Identify the type of information you want reviewed and use your registered email address where possible.

Support will verify account ownership and assess the request against applicable accounting, regulatory, security, and dispute-retention requirements. We will confirm what can be removed and what, if anything, must remain. This request does not close your account and does not automatically delete data. Do not send passwords, OTPs, payment-card details, or identity documents in the initial email.

In the MediDeals® app

If your app version shows the deletion control, sign in, open your Profile screen, and choose “Delete Account & Purge Data”. Enter your account password, type DELETE, and select “Delete Permanently” to confirm. Your signed-in account and password are checked before the operation proceeds. If the control is unavailable or you cannot sign in, use the email request above.

What the current account deletion operation changes

The current operation marks the account as deleted, replaces its registered email address and phone number, replaces the password with a random value, and revokes its API access tokens. The app clears its local sign-in session after a successful operation.

This operation does not erase every associated record. Your name, business profile, addresses, registration and licence details, verification documents, orders, invoices, payment records, and audit history are not removed by this operation. Contact support about deletion of these associated records.

Retained records and retention information

The current operation retains orders, invoices, payment records, and audit history, as well as the profile and verification records listed above. Depending on the applicable obligation, records that may need to be retained include invoices and payment records for tax and accounting; account, verification, transaction, and audit records for fraud prevention or disputes; and registration, licence, verification, and pharmaceutical trade records for regulatory compliance. This is not a determination that every retained record must be kept for each of these purposes. Support must confirm which obligations apply to your records.

A verified retention schedule is not currently published here. Ask support which records can be erased, which must be retained, the applicable legal or business reason, and the retention period for your account. We do not promise automatic erasure or a fixed completion time.